Our Staff

Dr. Daniel W. West, Au.D., CCC-A

Owner

Dr. West began his career in 1981. He received his Bachelors of Science, with emphasis in Economics, in the early 1980’s from the University of Tennessee in Knoxville. Continuing his education and career path, he earned his Masters in Audiology from Tennessee State University in Nashville, TN. Then furthering his credentials, he gained his Doctorate of Audiology, (Au.D), from the Pennsylvania College of Optometry in Philadelphia, PA.

Dr. West and his wife Karla have a daughter, Baylor. He is committed to spending valued time with his family. He also has a wonderful fascination with the game of golf.

Dr. Hunter Mansfield, Au.D., CCC-A

Audiologist

Dr. Jonathan Hunter Mansfield is a graduate of the University of Tennessee, Knoxville where he obtained a Bachelor of Arts in Communication Disorders and a Doctor of Audiology (Au.D.) from East Tennessee State University in Johnson City, TN. Hunter completed his extern residency with Middle Tennessee Hearing Aid Center (MTHAC) and joined MTHAC in June 2015. He is passionate about improving the lives of those with hearing and balance disorders. Dr. Mansfield serves the residents of Middle Tennessee from our Columbia and Lawrenceburg locations. Hunter lives in Lawrenceburg and is happily married to his wife who is a Speech Language Pathologist, has 4 wonderful kids, and enjoys playing golf. 

Dr. Annie Gordon, AuD., CCC-A

Audiologist

Margaret Tracy

Insurance and Billing Coordinator

Margaret has been with Middle TN Hearing Aid Center for over 20 years. She is a critical part of our team and is the first person a patient sees when they come in. Margaret handles all insurance-related questions, such as benefits, filing, claims, etc. She also handles all Medicare claims.

Karla West

Owner, Office Manager

Karla joined Dr. West and Middle TN Hearing Aid Center in 1999. As the office manager, Karla plays a vital role with the clinic. She is a pleasure to work with and manages the group well.

Judy Maggard

Patient Care Coordinator

Judy is originally from Michigan but moved to the Middle TN area in 1990. A different career path brought her to the healthcare field 11+ years ago and she has been with the Hearing Care Center of Lawrenceburg ever since. Judy enjoys spending time with her husband, gardening, and serving in her church. Judy is a critical part of our team and handles all appointment scheduling and insurance-related inquiries.  

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 371 Reviews on Google.

We had just had my mother’s hearing aids sent out in June to be repaired before the one year warranty was up. And now less than two months , one of the devices just stopped working all together. We returned them to have this addressed and they did say they...

Reviewer Profile Photo Cheryl Sychantha, on Google

Dr was very informative, explained every step before we started. As long as I do what I’m told, we should see good results.

Reviewer Profile Photo Lizabeth Lowe, on Google

Went in because receiver wasn't working on right hearing aid they checked it out even though I hadn't bought them there. They said it was defected and replace it with a new one and charged it to warranty since hearing aids were still under warranty. Receptionist was very helpful and...

Reviewer Profile Photo ken coop, on Google

Only went in to adjust hearing aid

Reviewer Profile Photo Regina Jones, on Google

I found the staff welcoming and the testing experience comfortable with the assistant😁

Reviewer Profile Photo Darlene Pullen, on Google

The greeting at the front desk was great and explained everything. Technician was very polite and walked me through the entire test. He answered all my questions

Reviewer Profile Photo Ellen Madigan, on Google

Great product, great doctor

Reviewer Profile Photo Tim Kennedy, on Google

Fantastic!! Great service! Would not go anywhere else!

Reviewer Profile Photo Mike Baltzer, on Google

Everyone was very nice and professional, and I believe they’ve helped me with my vertigo.

Reviewer Profile Photo Tamara Lineberry, on Google

Wonderful place

Reviewer Profile Photo Marcia Smotherman, on Google

Dr. Gordon was very good at explaining everything Concerning Hearing aids.

Reviewer Profile Photo Peggy Hamilton, on Google

The doctor was very professional. And very helpful. Like everybody that works there.

Reviewer Profile Photo Tim Demers, on Google

Great people and very explanatory about telling you what is the problem

Reviewer Profile Photo Barry Carroll, on Google

Most helpful and even helped with an app on my phone. I am very pleased with my hearing aids and w/Dr Gordon.

Reviewer Profile Photo Dennis Holley, on Google

Everybody and everything that I dealt with was perfect thank you very much

Reviewer Profile Photo dustin blauvelt, on Google

Loved my visit with Sabrina! She listened & added access to programs that I am excited to try. Thank you, Sabrina & Margaret. 🥰

Reviewer Profile Photo Brenda Martin, on Google

Had questions and needed answers to some problems I was having with the hearing aids. They were answered and had sound change done and was on my way!

Reviewer Profile Photo Mike Fenwick, on Google

Great service and great people!!!

Reviewer Profile Photo william potts, on Google

This was my first visit as I just moved to the area in January and needed to get my hearing checked. I was very pleased with how Dr. Gordon conducted the hearing tests. She explained each step thoroughly and then went over the results with me. She also had me...

Reviewer Profile Photo Susan McFeeters, on Google

Knowledgeable, friendly, and attentive to my hearing issue!

Reviewer Profile Photo Wayne Sellers, on Google