Our Staff

Dr. Daniel W. West, Au.D., CCC-A

Owner

Dr. West began his career in 1981. He received his Bachelors of Science, with emphasis in Economics, in the early 1980’s from the University of Tennessee in Knoxville. Continuing his education and career path, he earned his Masters in Audiology from Tennessee State University in Nashville, TN. Then furthering his credentials, he gained his Doctorate of Audiology, (Au.D), from the Pennsylvania College of Optometry in Philadelphia, PA.

Dr. West and his wife Karla have a daughter, Baylor. He is committed to spending valued time with his family. He also has a wonderful fascination with the game of golf.

Dr. Hunter Mansfield, Au.D., CCC-A

Audiologist

Dr. Jonathan Hunter Mansfield is a graduate of the University of Tennessee, Knoxville where he obtained a Bachelor of Arts in Communication Disorders and a Doctor of Audiology (Au.D.) from East Tennessee State University in Johnson City, TN. Hunter completed his extern residency with Middle Tennessee Hearing Aid Center (MTHAC) and joined MTHAC in June 2015. He is passionate about improving the lives of those with hearing and balance disorders. Dr. Mansfield serves the residents of Middle Tennessee from our Columbia and Lawrenceburg locations. Hunter lives in Lawrenceburg and is happily married to his wife who is a Speech Language Pathologist, has 4 wonderful kids, and enjoys playing golf. 

Dr. Annie Gordon, AuD., CCC-A

Audiologist

Margaret Tracy

Insurance and Billing Coordinator

Margaret has been with Middle TN Hearing Aid Center for over 20 years. She is a critical part of our team and is the first person a patient sees when they come in. Margaret handles all insurance-related questions, such as benefits, filing, claims, etc. She also handles all Medicare claims.

Karla West

Owner, Office Manager

Karla joined Dr. West and Middle TN Hearing Aid Center in 1999. As the office manager, Karla plays a vital role with the clinic. She is a pleasure to work with and manages the group well.

Judy Maggard

Patient Care Coordinator

Judy is originally from Michigan but moved to the Middle TN area in 1990. A different career path brought her to the healthcare field 11+ years ago and she has been with the Hearing Care Center of Lawrenceburg ever since. Judy enjoys spending time with her husband, gardening, and serving in her church. Judy is a critical part of our team and handles all appointment scheduling and insurance-related inquiries.  

Patient Reviews

Read a Few of Our Google Reviews

4.8 out of 5 Stars based on 258 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

These folks were in my Insurance network and could not be nicer to work with. Everyone is very professional and helpful and I would recommend them highly.

Reviewer Profile Photo Keith Johnson, on Google

Super quick and all of the staff were very sweet!

Reviewer Profile Photo Brittany Cowley, on Google

Went in because receiver wasn't working on right hearing aid they checked it out even though I hadn't bought them there. They said it was defected and replace it with a new one and charged it to warranty since hearing aids were still under warranty. Receptionist was very helpful and...

Reviewer Profile Photo ken coop, on Google

Very personable. They take time to explain all details and answer questions.

Reviewer Profile Photo Harry Williams, on Google

Most friendly office in Columbia! Everyone is super attentive and professional. Highly recommend 👍

Reviewer Profile Photo Josh Hazlewood, on Google

Had questions and needed answers to some problems I was having with the hearing aids. They were answered and had sound change done and was on my way!

Reviewer Profile Photo Mike Fenwick, on Google

They seem pretty nice so far. I called them to set up a hearing test for my boyfriend because he always says "huh?" Or "what?" EVERY TIME I SAY OR ASK HIM ANYTHING. So after doing a little research, I called MID TN HEARING. The lady that answered was super...

Reviewer Profile Photo Julia Pearson, on Google

This place is so amazing!! They had my hearing aid ready for me. They were very courteous, and will to help in any way possible!!

Reviewer Profile Photo Diane Payne, on Google

Welcoming and friendly staff. Fantastic care. Procedure was explained in detail. Appointment wait time was minimal.

Reviewer Profile Photo Tanya Kirkland, on Google

Great experience.

Reviewer Profile Photo Robert Madaski, on Google

They preformed a hearing test on my husband. The staff was very personable and professional. We had a great experience

Reviewer Profile Photo Rebecca Childers, on Google

Friendly and quick service!!

Reviewer Profile Photo Michael Steinhebel, on Google

The staff were very friendly and helpful 🙂 my appointment was on time and done by a very knowledgeable person , thank you 😊 ☺️ middle Tennessee hearing aid center

Reviewer Profile Photo Andy Meglis, on Google

What a great experience! Everyone was such a delight and made my appointment pleasant, inspite of my anxiousness.

Reviewer Profile Photo Barbara Powers, on Google

Dr explained every procedure step by step made you feel very comfortable allowed you to ask questions and answered your questions very throughly.

Reviewer Profile Photo connie calton, on Google