Our Staff

Dr. Daniel W. West, Au.D., CCC-A

Owner

Dr. West began his career in 1981. He received his Bachelors of Science, with emphasis in Economics, in the early 1980’s from the University of Tennessee in Knoxville. Continuing his education and career path, he earned his Masters in Audiology from Tennessee State University in Nashville, TN. Then furthering his credentials, he gained his Doctorate of Audiology, (Au.D), from the Pennsylvania College of Optometry in Philadelphia, PA.

Dr. West and his wife Karla have a daughter, Baylor. He is committed to spending valued time with his family. He also has a wonderful fascination with the game of golf.

Dr. Hunter Mansfield, Au.D., CCC-A

Audiologist

Dr. Jonathan Hunter Mansfield is a graduate of the University of Tennessee, Knoxville where he obtained a Bachelor of Arts in Communication Disorders and a Doctor of Audiology (Au.D.) from East Tennessee State University in Johnson City, TN. Hunter completed his extern residency with Middle Tennessee Hearing Aid Center (MTHAC) and joined MTHAC in June 2015. He is passionate about improving the lives of those with hearing and balance disorders. Dr. Mansfield serves the residents of Middle Tennessee from our Columbia and Lawrenceburg locations. Hunter lives in Lawrenceburg and is happily married to his wife who is a Speech Language Pathologist, has 4 wonderful kids, and enjoys playing golf. 

Dr. Annie Gordon, AuD., CCC-A

Audiologist

Margaret Tracy

Insurance and Billing Coordinator

Margaret has been with Middle TN Hearing Aid Center for over 20 years. She is a critical part of our team and is the first person a patient sees when they come in. Margaret handles all insurance-related questions, such as benefits, filing, claims, etc. She also handles all Medicare claims.

Karla West

Owner, Office Manager

Karla joined Dr. West and Middle TN Hearing Aid Center in 1999. As the office manager, Karla plays a vital role with the clinic. She is a pleasure to work with and manages the group well.

Judy Maggard

Patient Care Coordinator

Judy is originally from Michigan but moved to the Middle TN area in 1990. A different career path brought her to the healthcare field 11+ years ago and she has been with the Hearing Care Center of Lawrenceburg ever since. Judy enjoys spending time with her husband, gardening, and serving in her church. Judy is a critical part of our team and handles all appointment scheduling and insurance-related inquiries.  

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 330 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Great place to go for you hearing needs. Professional staff,they take the time to explain everything about your issues,and your hearing Aids and how they work. Friendly staff.

Reviewer Profile Photo Karen Chamberlain, on Google

Dr. Annie Gordon is wonderful and very patient. Thank you

Reviewer Profile Photo Beverly Johnson, on Google

An interesting experience, the therapist seemed very knowledgeable and made me feel comfortable. Explained very well what was going to happen,

Reviewer Profile Photo Highland Realm Blueberry Farm, on Google

Very impressed with every aspect of my experience from my initial visit for the hearing tests to receiving and being fitted for my hearing aids. No wasted time, with the exception of VA. Great experience. Thank you.

Reviewer Profile Photo Michael Wagers, on Google

My Experience was great ! They cleaned and checked my hearing aids And the service was great and friendly.

Reviewer Profile Photo Tammy Ervin, on Google

Hearing test was a good experience and informative. All was explained very well. Great staff and they seemed ready to hear with my hearing.

Reviewer Profile Photo Diane Garrett, on Google

I've been trying to get my ear to stop hurting after 3 years and 3 ENT's with no relief. I was in this office 10min they knew exactly what was wrong!! I'll be going here for any audiology issues. Staff is extremely nice, easy check in. The Dr was amazing...

Reviewer Profile Photo Lisa Lee, on Google

Every aspect of a visit to Middle Tennessee Hearing Center is satisfying. Today was my third visit and all my questions were Answered thoroughly, as expected. I was very pleased to have my options explained to me in plain language. The Audiologist made me feel very comfortable during the hearing...

Reviewer Profile Photo Loretta, on Google

I had changed phones. Needed assistance pairing hearing aides to my new phone. I was assisted quickly and kindly from the front desk to the doctor. I appreciate my hearing aides, that were very expensive. However, for a 2 minute service, which I did not consider a repair, I was...

Reviewer Profile Photo Denise Kitzmiller, on Google

Doctor Hunter Mansfield was very helpful and honest. I was very pleased with our first meeting. I am so happy they offer a 2 week trial period to see how the Audibel hearing aids improve my hearing.

Reviewer Profile Photo Linda Watson, on Google

The staff was absolutely amazing !

Reviewer Profile Photo amanda bechet, on Google

Dr Gordon was awesome. I was so anxious and nervous before my appointment but she put me at ease and explained EVERYTHING. I had lots of questions and concerns. The reason I came to your business is because Daniel was so kind to my Dad many years ago. I was...

Reviewer Profile Photo Deborah Harris, on Google

Great staff, caring and attentive to your needs. My hearing aids needed repair and cleaning and the turnaround was awesome. (two and a half hours)

Reviewer Profile Photo Johnny Ashley, on Google

Excellent service and care

Reviewer Profile Photo Cynthia Grimes, on Google

This is our second time coming here for a newborn hearing screening, and they are the best! Appointment is quick, professional, and super easy on the little kids ears!

Reviewer Profile Photo L e e, on Google

Excellent & timely service!

Reviewer Profile Photo Brenda Martin, on Google

Good hearing test. The technician explained everything we needed to know. He answered all our questions. He let my husband and I talk while he left the room. No pressure to buy

Reviewer Profile Photo Kathleen Voigt, on Google

Friendly staff, wait was short and the testing went well. Great experience

Reviewer Profile Photo Jeffrey Gray, on Google

Very helpful,friendly and professional service. Everything well explained!

Reviewer Profile Photo alan sharp, on Google

Everyone was very nice.

Reviewer Profile Photo Pat Vanleersum, on Google